School Policy Document


1. Hours of Operation

Happy Valley Educentre is licensed to care for no more than 140 children at any one time. We will serve children ages 3months to 6 years including Grade R. We are open Monday through Friday, from 7AM to 5PM.

No childcare services will be provided on:

• Public Holidays

• December school holidays. 

A holiday club may be offered during the following school holidays: (Holiday club is extra expense)

• During the first and third school holidays, the school will be open from 7am till 2pm.  If you wish to leave your child till 5pm, an aftercare service will take place at an extra cost to the parent.

• June/July school holidays: holiday club will be from 7am-2pm at an additional cost to parents.

We are inspected regularly to ensure that we meet licensing standards. Above and beyond licensing inspections, we constantly reflect and adjust to make sure we are providing a safe, inviting and developmentally appropriate experience for our children. We also call ourselves “eco-aware” meaning that we regularly research and update our program and facility to be eco-friendly as possible. We are aware that information is always changing and accept the challenge of implementing new methods as to be even more eco-friendly as time goes on. Smoking is not permitted anywhere on the centre grounds, indoors or outside. Also, cars are not allowed to sit idle in the centre parking lot. 

2. Parents information Area:

We will post the following items for parent review at the front entrance on the notice board:

• A copy of our newsletter

• Monthly themes and activities 

• Important reminders/notices

Happy Valley Educentre is covered by liability insurance. If animals are brought to the centre by Directors and teachers, parents will be notified in advance. Any allergies children may have will be taken into consideration. 

3. Admission and Payments:

1. This school reserves the right of admissions.

2. Should stipulated payment dates not be honored, as set out herein, it shall constitute a breach of this agreement. This school reserves the right to refuse children at school until the amount owing is paid and no deduction will be made for any such absenteeism. 

3. A once –off registration fee of R500.00 (Five hundred rand) is payable upon return of the registration form. No places will be reserved without receipt of the registration form and payment of the registration fee. The registration fee is not deductable from any monthly tuition fees.

4. The first months fee is payable before the child arrives for his/her first day of school.(Alternatively upon first drop off). EFT’s to give proof of payment before hand, to avoid confusion on the day your child starts. There-after; fees are due strictly on the last working day of the month, for the following month in advance. (Please note no cheques are accepted and no card facility is available. No cash will be accepted for fee payment due to security concerns. 

5. Happy Valley is privately owned and operated strictly on an “up front and in advance” payment policy. No late or arrear payment arrangements will be entered into with any party for monthly fees. 

6. Fees are payable in full from January through to and including December. No deductions are made for illness, vacations, absenteeism, public holidays and the schools closing period or for any other unforeseen reason that the child does not attend school.

7. Annual increases will circulate in October of every year and will become effective from 01 January of the following year. 

8. Two calendar month’s written notice is required during the months of January through to and including September, to remove a child from the school and is not back datable, or fees will be collected in lieu thereof. 

9. Three calendar month’s written notice is required during the months of October through to and including December, to remove a child from the school and is not back datable, or fees will be collected in lieu thereof; (whether or not the reason for notice is expected or unforeseen).

10. Outstanding fees are handed over to a collections firm by the 4th of the month. All collection charges are for the debtors account and will be added to the outstanding amounts.  

11. School hours are strictly from 07h00 until 17h00. Late collections (PM) will be penalized at a rate of R10 per minute after 5pm, which will be payable the next day when your child is dropped off at school. (R20 per hour after 12pm/2pm collection times)

12. A resource fee will be collected once a year, at the beginning of the year or when your child joins Happy Valley.

13. This facility will close for the December school holidays every year. (Dates to be advised one month before the time or on the yearly planner sent out at the beginning of the year) Holiday club will be run during the other school holiday times, where an extra fee is payable in advance for the care provided. 

14. Early fee will be charged if your child is dropped off before 7am.

4. Arrival and Departure

Building entry:

The main gate is always kept closed for the safety of our children and the staff. In order to gain access, please make sure your parking disc is visible or be prepared to fill in the sign in book. We need to monitor who is coming into the centre and help ensure that your children and our staff are safe at all times. 


• Parents or authorized adults are required to bring children to their designated drop off area or reception at the beginning of the day. Drop off will not be complete until your child is dropped and the teacher on duty/ staff member is aware of their arrival. Teachers will also take daily attendance to monitor the names and numbers of children at the centre at all times.

• Please feel free to bring any questions, queries or instructions to the teacher concerned before leaving. 

• If your child/ren will not be attending due to illness or any other reason, please notify the centre as early as possible. Happy Valley’s policy will be:

“A parent or guardian will be contacted if a child has not arrived by 9:00am and the centre has not been notified of the child’s absence”.

If we cannot get hold of anyone at home, we will leave a message and call the secondary number on that child’s contact list. Special arrangements will be made for those parents who drop off their children at later times. 


• Children will only be released to persons listed on the enrollment form. If anyone other than the child’s parent or someone who is listed on the enrollment form is to pick up a child/ren, we will need to be notified in advance in writing or by telephone. The person picking up the child/ren up may need to show a drivers license or ID as proof of identity.

• If a parent or other authorized person arrives to pick up a child and that person appears to be intoxicated or under the influence of drugs, all reasonable steps will be taken to prevent the person leaving with the child, including offering to call a taxi or other contact person. While staff cannot legally withhold a child from the legal guardian, we will not hesitate to call the local authorities if we feel the child is in danger. 

• If a mother, father, or other person tries to pick up that child and we do not have that person on record as being a permissible pick up person on that day or we are not convinced that this person has the legal right to do so, we will try to contact the absent parent and resolve the problem peacefully. If the person insists on taking the child, we will not hesitate to call and report this situation to the police. 

5. Parent Visit:

Parents are welcome to visit at any time during the hours of operation unless prohibited by a court order. If so, a copy of the order must be on file at the centre. Parents are also asked not to sit in on the classes as this will disrupt/ upset the other children. 

6. Children’s records:

Enrolment forms, observations and recordings and developmental check lists are kept on file in the front office. The development of each child in our program is documented regularly by the teachers. Development documentation is necessary to be aware of special needs and emerging interests. This information is used to individualize the curriculum to enrich your child’s experience in our program. Records of written daily attendance, enrolment forms, health forms and emergency contacts are kept in the classroom and front office.  

7. Confidentiality:

Administration and staff members have access to the children’s records. To protect each families confidentiality, Happy Valley will not share information about a child or a child’s family with anyone who is not authorized to receive this information. 

8. Abuse and Neglect:

As a child care centre, all staff members are required to report any suspected abuse or neglect to the Director’s office. We must notify the proper authorities if we suspect than any child is being improperly treated. 

Additionally, we will report within 24 hours after the occurrence any suspected abuse or neglect of a child by a Happy Valley staff member or any inappropriate discipline of a child by an employee or volunteer including any incident that results in a child being forcefully shaken or thrown against a surface, hard or soft, during the child’s hours of attendance. 

9. Administrative Structure and Communication:

Administrative structure

Our Administrative structure is as follows:


• Newsletters/reminders/memos

• Taking photos/Facebook and website updates

• School fees queries and payments

• Early and late fees

• Handing over of parents to Debt Collector

• Uniforms – sales 

• Manager of school stock/resources

• Cupboard sales

• Monthly school Register (children) and class lists

• Contact lists

• Time tables/rosters 

• Handling upset, hurt children


• All concerns with senior classes (Bugs and Fireflies.)


• All concerns with junior classes (Baby Bee’s, Caterpillar’s and Grasshopper’s)


It is important that we communicate daily concerning the needs and interests of each child. If there are issues or concerns that need to be discussed, parents should arrange a convenient time to talk on the phone or in the office with the staff concerned. To foster communication on a regular basis, Happy Valley provides the following: scheduled conferences, written and/or online newsletters, parent bulletin board and daily conversations. 

Non-discrimination and Trial period:

Happy Valley will provide care for children between the ages of 3months to 6 years. We will never refuse to enroll a child on the basis of race, sex, colour, creed, religion, political persuasion, national origin, handicap/disability, or ancestry. All children will be enrolled for a trial period of 1 month. During the trial period, either the program or parent may terminate child care without advance notice. 

Items Provided by Parents:

NB: ALL items as listed below are to be labeled with your child’s name.

(All uniforms, hats, bags and lunch boxes are available from the office and are compulsory for all children 1-6yrs old)


Baby Bees/Caterpillars

• Lunch box: Infants milk- breast/ Formula and water must be premeasured, and baby food for breakfast, snacks and lunch.

• Bag: 5 Nappies daily/ A bag of nappies, bum cream.(all labeled)

• 2 outfits incase of accidents or weather changes. 

• A hat to protect them from the sun 

• Keep at school: Mattress, fitted sheet, blanket and comfort item (such as: dummy, blanket or stuffed toy)

• Monthly: 2 packets of wipes, 1 box of tissues. 

• A5 hardcover communication book. Neatly covered and labeled. This must be sent to school every day.



• Lunch box: A water bottle, breakfast, lunch and snacks.

• Bag: 4 Nappies daily/ A bag of nappies, bum cream.(all labeled)

• 3 outfits incase of accidents or weather changes. 

• A hat to protect them from the sun 

• Keep at school: Mattress, fitted sheet, blanket, pillow and comfort item (such as: dummy, blanket or stuffed toy) ALL LABELLED.

• Monthly: 1 packet of wipes, 1 box of tissues and 1 toilet roll.

• A5 hardcover communication book. Neatly covered and labeled. This must be sent to school every day.


Bugs  and Fireflies

• Lunch box: A water bottle, breakfast, lunch and snacks.

• Bag: 2 outfits incase of accidents or weather changes. 

• A hat to protect them from the sun. 

• Sunscreen.

• Keep at school: Mattress, fitted sheet, blanket, pillow and comfort item (such as: blanket or stuffed toy)

• Monthly: 1 packets of wipes, 1 box of tissues and I toilet roll.

• A5 hardcover communication book. Neatly covered and labeled. This must be sent to school every day.

Mattresses, blankets and pillows will be sent home on Fridays or the child’s last day of attendance, for parents to wash and return on Mondays or first day attendance. 

Alternatively linen can be sent home with the Laundry service for an additional fee. 


Additional and Personal Items:

Please ensure that your child’s belongings are clearly marked and are handed to the teacher upon arrival. 

Due to the age of the children and the propensity for items to go missing, please take note that toys are not permitted to be brought to school. Parents are implored to check their child’s school bag for toys prior to dropping the child off at school. Whilst the school and its staff members will exercise the necessary diligence and care in dealing with any toys which may be discovered whilst the child is at school, the school and its staff shall not accept liability should the toy become lost or destroyed. 

For safety reasons and to avoid other children becoming jealous, please note that no high heels or super hero outfits are permitted.



The classroom structure plays an important role in maximum learning experiences and desirable behaviors. The classroom set up is constructed with learning centres around the room. The classroom also serves as a low level noise room. The “Ants” room is a higher noise level room where a variety of dance, music and play therapy activities are done. Rooms provide children with a variety of activities. All staff will have information about developmentally appropriate practices, and at a minimum, review these practices annually. 

Happy Valley staff plans activities and provides children with a variety of experiences in a safe and nurturing environment that promotes physical, social, and emotional and cognitive development of young children. Examples of these areas of development listed below will be provided in individual, peer, teacher to child, small group and large group settings:

• Language and literacy development: Books, writing materials, music, stories, games, finger puppets, poems, opportunities to socialize and imitate others.

• Large muscle skills: Balls, hoops, running, jumping, dancing and outdoor play. 

• Small muscle skills: Puzzles, arts and crafts activities, manipulative toys and blocks. 

• Creative expression: Dramatic play props, puppets, musical instruments and movement activities.

• Health awareness and self-help skills: Learning how to keep their bodies healthy and function optimally, cleaning up after themselves, daily responsibilities and dressing themselves. 

• Social and world skills: learning how to appreciate and get along with others and learning how to take care of our world. 

Our experiences are largely enquiry-based-child-initiated learning, where teacher supported play is an essential component of the developmentally appropriate curriculum. We believe the process of learning, the development of a life-long love for learning, and ability to problem solve and enquire more about an area of interest, are more important than the content covered. A child ability to enquire and solve problems will set them up for success with a life filled with learning. Learning through play is an important component of our program. Enough time, materials and space will be provided for children to actively explore the world around them, inside and outside. We proved children with a base, they explore and show interest in certain areas, and then we provide further opportunities for deeper learning to take place. 

Our curriculum provides exposure to a variety of cultures through music, stories, games, books, pictures and art. We celebrate similarities and differences. A Variety of holidays will be celebrated, included but not limited to religious holidays. 

At out centre, we believe that children are very smart and very capable! We feel strongly that a development of language and literacy is very important from birth and should be fostered from the very beginning. Through play, exploration and observing the world around them, children naturally become interested in things like the alphabet and colours. These concepts are introduced and taught in a way that is fun and exciting for the children, where they are able to use the concepts naturally in play and exploration.

Of course a child’s learning and development doesn’t stop when the child leaves the centre. We collaborate and provide as many resources and experiences as possible for families in order to help families be the primary influence on their child’s life.  

Children have opportunities to play outside in the morning and afternoon. We are fortunate to have three playgrounds, which provide us a lot of space for multiple classes to play outdoors at one time. Please make sure your child is prepared for the weather outdoors by including in their bags changes of clothing such as, hats, jackets, shorts, shirts and socks. Children, including infants and toddlers, go outdoors daily when weather permits. Children stay indoors when it is raining or when the temperature is above 30 degrees. All of the indoor rooms are air-conditioned to provide a comfortable environment for the children.

Infant/ toddler group 0-2yrs: (Baby Bees and Caterpillars) 

Children under two years have a flexible schedule, which reflects the individual child’s needs. They are given individual attention, including lots of time for talking. The body position of non-mobile infants and their location in the centre is changed frequently. We provide safe, open spaces for children to crawl. Infants and toddlers are encouraged to play with a wide variety of safe toys and objects.

A written report is maintained, documenting when the children ate, slept and when they wet or soiled a nappy. Parents use this report to also communicate with us about the Childs night and morning activities and dispositions. Informal reports will be sent home termly to show the child’s developmental progress.

Preschool: 2-3yrs: (Grasshopper)

Preschool-age children have opportunities to play and explore their surroundings. Through exploration and play, interaction with friends, large and small groups and one-on-one opportunities with teachers; they are given many learning experiences in a variety of developmental, age appropriate areas. Informal reports will be sent home termly to show the child’s developmental progress. Potty training will also begin during this time so extra clothing and pull-up nappies are important in this age group.

School readiness: 3-6yrs: (Bugs and Fireflies)

Although the daily program of an ECD centre is very different from the time table of a primary school, this does not mean that the daily program is not well planned. The biggest difference between that of a Grade 1 class and that of an ECD centre is that it is not rigid. Teaching takes place in a well planned playroom and outdoor playground consisting of different learning areas. 

The children are assessed according to their own interests and abilities and at their own pace. Written reports will be sent home termly to show the child’s developmental progress. 


Parent/Teacher Communication:

We would encourage that upon enrollment and prior to your child’s first day, your child meet the classroom teachers and be introduced to Happy Valley Educentre to ensure a smooth first day. The parent and the teacher/s will discuss information regarding feeding, napping and other information as needed about the child. Other information will also be communicated as needed such as updating the child’s information for each of the following: Feeding schedules, sleep schedules, time frame for introducing new foods, toileting and nappy procedures, developmental and health history, interests, communication methods, behavior patterns and means of comforting the child. 

Parent/ teacher communication is very important to us at Happy Valley. In order to keep an open and consistent communication we will include many opportunities for parents and teachers to communicate:

1. Daily conversations: at arrival and pick up time. Teacher’s schedules can vary; if impossible to talk due to activity planned, another time may need to be arranged for communication to take place. Please make sure to wait if the teacher is talking with another Adult. 

2. Written Note or Email: a written note can also be given to or by the teacher/s. All full time staff will have access to the schools email that they can use for communication if there is a problem with the communication book. 

3. Website and Facebook: information, updates, events and pictures (with signed permission) are available on the website and the Facebook page.

4. Conferences: will be set up if needed.

5. Parent notice boards: located in the reception and drop off zone, will provide a variety of information and reading materials along with the information previously listed pertaining to Happy Valley. Any notices/reminders and pictures will be available in the reception area. Parents are responsible for checking this regularly for important reminders, photos and artworks by your child.

6. Parent involvement, Observations, volunteering and Visits: are encouraged with our open door policy.

7. Family activities and classes: will also be available at the Centre.

8. Baby clinic: runs twice a week by a qualified nurse Barbera Le Grange, for help, injections, inoculations and advice.  

9. Robin Vanderplank is our resident psychologist and is available for consults regarding both adult and child-related issues.

10. Daily register: will be taken every day. Please advise us if your child will be/is absent on the day of/before their absenteeism.

11. Written (age-appropriate) reports: will be sent home quarterly.



1. Special Health Care Needs:

When a child is known to have special health care needs, that information will be shared with those staff who are assigned to care for that child, but will otherwise be treated with confidentiality. Such special needs, including dietary requirements, will be on the school's contact and information list for reference if needed. When specialised equipment is needed, such as a nebulizer or epi-pen, the child’s parent or a medical professional will train staff in the correct procedures.  

2. Cleanliness Procedures:

Hand washing: We promote good hygiene with the children. Staff and children practice frequent hand washing before eating, after eating, art projects, handling bodily secretions and toileting.

Nappy Changing: Before changing a nappy, the staff person involved will wash his/her hands and use waterless disinfectant. Following the nappy change, the soiled nappy will be bagged and disposed of. Any wet or soiled clothing will be put in a plastic bag and tied. Hand of both the child and the staff member will be washed. The changing mat will be cleaned and disinfected before reuse. 

Toys: Toys used by infants and toddlers will primarily be ones that can be cleaned and sanitized. Any toy that has been in a child’s mouth will be picked up as soon as it has been let go of and put into a basket to be washed, sanitized and air dried. All toys and equipment are cleaned and disinfected on a regular schedule or sooner as needed.

3. Child Illness: 

Children who are ill with a contagious disease or fever may not attend the program. If a child becomes ill while at the centre, a parent will be notified and need to pick up their child within one hour of notification. Departmental regulations prohibit the centre from caring for even a mildly ill child. Teaching staff observe each child daily as they enter the classroom for any signs of illness or contagious diseases. A list of illnesses that require isolation and removal from the regular classroom, are listed below:

1. The child is unable to participate comfortably with the group’s activities.

2. The illness results in a greater care need than the teaching staff can provide without compromising the health and safety of the other children.

3. If the child has:

• Uncontrolled diarrhea (more than 3 stools in a few hours) or vomited more than once in a 24 hour period.

• Mouth sores, with drooling, unless a health professional determines that the child’s illness is not communicable. 

• Skin rash or fever unless a health professional has approved that the child may be at school.

• Pink eye (conjunctivitis) with purulent discharge until 24 hours after treatment is started.

• Scabies or head lice until cleared or 24 hours after treatment has started.

• Any contagious disease until a professional gives written permission to return. (eg: TB, mumps, impetigo, hepatitis A, chickenpox, measles, whooping cough, German measles (rubella), shingles, streptococcal (strep) throat infections.

• A fever over 38.5 degrees Celsius, with other behavioral signs of illness. (Persistent or excessive crying, unusual drowsiness, wheezing, uncontrolled coughing, difficulty in breathing, unable to play at all, complaining of severe pain.)

• A small child with a breathing rate over 50 per minute.


1. A child must be free from the above symptoms for a full 24 hours before returning to the program.

2. A child must be on a medication for diagnosed communicable disease for a full 24 hours before returning to the program. 

3. Children should be fever-free without the use of a fever reducing aid for a full 24 hours before returning to the program.

4. Parents should notify the school of any exposure to disease or communicable condition outside of the program or at home. 

5. Proper hand washing procedures will be followed to prevent the spread of disease. 

Children may return to the centre when they are symptom free, have been appropriately treated, or have been given medical approval to return to child care. We will follow procedures on personal cleanliness and communicable diseases stated in licensing rules and the guidelines for exclusion of children from child care as adapted from the E.C.D guidelines.

Parents will be informed whenever their children have been exposed to a communicable disease or condition. If a child should become ill or seriously injured while at the centre, parents will be contacted immediately. Sick children will be isolated within sight and hearing of staff and made as comfortable as possible. Children should be picked up as soon as possible. If the child is not picked up within 1 hour, the emergency contact person on the child’s enrolment for will be called. 

Superficial injuries will be washed clean with soap and water and covered with a bandage or treated with ice. Parents will be told about the minor injury when they pick up their child.

If there is need for emergency medical treatment, emergency services will be contacted for help. If it is a life-threatening situation, with no time to consult the child’s file or parent the child will be taken to the nearest hospital, Hillcrest private hospital.

Should an ambulance be needed, parents will be responsible for any costs. Parents will be contacted as soon as possible after calling emergency services. All staff will have training in infant and child CPR and first aid. First aid supplies will be stored in the office area and in each classroom. 

We will practice universal precaution procedures when handling all blood injuries and bodily fluid. All staff will use disposable gloves when treating blood injuries. Injuries will be properly washed and sanitized and all of the materials used to treat the injury will be wrapped in an airtight plastic bag and disposed of immediately. 

4. Medications:

The Directors or other staff trained to give the mediation will administer medication under the following conditions:

• Prescriptive and non-prescriptive medication will only be given to children upon parental consent and completion of the medication record when the child is dropped off. 

• All medicines must be in their original container with the label bearing the child’s name, dosage and administration directions. Medicine requiring refrigeration will be kept in a covered, labeled container in the refrigerator.

• We will not exceed the age-related dosage on the label of any medication without a written doctor’s authorization. 

Please take home the medications after your child no longer needs it for the symptoms. Medications may not be stored at the centre for longer than the duration of its use. 

5. Medical log:

All medication administered, accidents or injuries occurring on-site, marked changes in behavior or appearance, or any observations of injury to a child’s body received outside of the centre care will be entered into the centers medical logbook.

In the event of a missed dosage or other errors in distribution, the staff will notify the parent of the child involved and the manager on duty immediately. Further instructions regarding dosages and times of distribution from the parent will be followed, regarding the incident, and will be documented as such.

6. Non-medical log:

Sun screen, insect repellant, lip balm, nappy creams and other non-medical products must be supplied by the parent and labeled with the child’s name. 

7. Sudden Infant Death Syndrome: (SIDS)

To reduce the risk of SIDS staff will do the following with any child under the age on ONE year.

• All infants will be placed to sleep on their backs, unless the child’s physician authorizes another position in writing. 

• Soft objects will be removed from the crib. 

• Blankets will be tucked tightly around the child and away from his/her face.

• Sheets will be tight fitting.

• Staff will ensure that awake, non-mobile children have time each day to spend in a prone position (tummy time).

• All staff members, substitutes and volunteers will be trained on these procedures before they begin working with the children.

8. Immunisations:

There is a baby clinic for children aged 0-6 years at the school on a Monday and Thursday, private bookings with the clinic sister have to be arranged at your convenience and at your own expense. 

• Immunisations for all children are required according to the most recent schedule recommended by the Department of Health. 

• Parents/ legal guardians are responsible for assuring that their child’s immunisations are up to date.

• A maximum period of three months after enrollment will be allowed to obtain the necessary immunisations after which the parents will be reminded that the child could be excluded from the centre/ school unless a doctor’s letter is supplied authorizing the non-immunised status of the child.

• If a parent chooses not to immunise their child for any reason, the school will not be held responsible if the child become sick or contracts a contagious disease and needs medical attention/ hospitalization. 

9. Rest or Nap time:

Rest or nap time will be provided for all children at the centre who are in our care for more than four consecutive hours. Happy Valley will send bedding home to be washed weekly or earlier if necessary. Linen can also be sent with the Laundromat contracted to the school, upon parental request, and to the parent’s expense. This is for convenience; however the school will not be responsible for loss or damage to these items. Children who are wake after 30 minutes of resting will be allowed opportunity for quite play. A camp cot is provided for each child under the age of one year of age. Children aged one year and older will sleep on a thick mattress with a fitted sheet and blanket as provided by the parent. 

10. Toilet Training:

Toilet training will be closely coordinated with the child’s family, using terminology and procedures that are as consistent as possible with what is used at home. There is no right age by which all children should be toilet trained. Once we all see and agree on the stages and signs in your child and parents have initiated training at home successfully, then we can try toilet training your child for 10 working days. Accidents are to be expected and will never be cause for punishment or humiliation. If your child shows no interest, too many fears, or too many accidents, we will discontinue training until we feel he/she is ready to start again. 

11. Procedure for biting incident:

Biting is one of the most common and most difficult child behaviors in group childcare. It can occur without any warning, it is difficult to defend against and provokes strong emotional responses in the biter, the victim, the parents and caregivers involved. It does help, however, to be aware of the potential problem before it happens, and to form a plan of action if it does occur.

When a child is bitten there are steps to follow for the biter and the victim:

• The biter is immediately removed with no emotion shown by staff, using such words as “That is not ok”.

• The caring attention is focused on the victim.

• The biter is not allowed to return to play and is talked to on a level that the child can understand. “I can see that you want that truck, but I can’t let you hurt him to get it. We need to wait for our turn.”

• Redirect the child to other play.

• Write an incident report and notify the biter’s parents.

For the Victim:

• Separate the victim from the biter

• Comfort the child

• Administer first aid

• Write an incident report and notify parents of the victim (in writing).

12. Protection of personal information: [POPI]

Please take note that Happy Valley Educentre has, and will from time to time, take photographic images of its learners for use on marketing materials, print media, school website, facebook page and/or newsletters.  In accordance with the Protection of Personal Information Act the school requires consent to do this from the learner’s parents/legal guardians.  We therefore request that parents/legal guardians who object to the use of their children’s images and names kindly notify us in writing when returning your application form, otherwise we will assume that there is no objection.  Kindly also take note that consent may be withdrawn at any time by furnishing us with a written notice of withdrawal.  We undertake that the images will only be used for the purposes stipulated.  Any objections to be addressed to Mrs Michelle White, Director, Happy Valley Educentre.

Happy Valley is a private pre-school that offers excellent professional care for your little one from Monday to Friday 7am- 5pm.

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